Terms — HelpDash (Human rendering)
Version 1.3.2 · Effective 30-10-2026 Same agreement as the Clear version, just friendlier words. If any wording ever differs, the Clear (plain) version v1.3.2 is the one that counts.
Status: APPROVED by BJS on 30-10-2026 (version 1.3.2). Written 22-09-2026 from what HelpDash actually does and stores. Not legal advice; no lawyer has reviewed this text.
HelpDash is a PROCESSOR for the personal data inside tickets: that data is governed by the Data Processing Agreement at https://helpdash.eu/dpa, not by this policy, which covers your agents' own data.
Built with AI: this product and its documents were written with the help of an AI assistant (Anthropic Claude) under human direction; no customer data is sent to an AI provider.
1. Who you're dealing with
HelpDash is made and run by We make AI work s.r.o. — a Czech company, IČO 29697115, based at Nové sady 988/2, Staré Brno, 602 00 Brno, registered at the Regional Court in Brno, file C 152497. The product has its own name, but the company behind every promise on this page is us. Want to reach a human? support@helpdash.eu — we read it.
2. When these terms apply
Use HelpDash, create an account, or buy something — and these terms are the deal between us. If they're not okay with you, that's fine too, just don't use the service.
3. What you actually get — what HelpDash is
HelpDash is where your support email stops being a shared inbox. Everything your customers send lands in one place, your team answers from there, and the reply threads straight back onto the same ticket — no "who's got this one?" and no lost messages. Your people sign in with a link, not a password. Internal notes stay internal. One company's tickets can't be seen by another: that's enforced by the database, not by us being careful.
It's free of charge, and we won't start charging a desk you already use without 30 days' written notice. The personal data in your tickets is yours — we hold it for you, under a proper processing agreement, never for ourselves, never to train anything. Who helps us hold it is listed publicly, and you hear about a new name before it touches anything.
One ask: don't use it for bulk marketing, and tell us before you put health or similar sensitive data in there, because that changes how we have to guard it.
4. Paying
The price you see at checkout is the price you pay. Mollie handles the payment — we never see or store your card number. We're not VAT-registered, so no surprise tax lines. If we ever change prices, whatever you've already paid for stays exactly as it was.
5. The 14-day rule, honestly
EU law gives you 14 days to change your mind about online purchases — with one exception we have to use: when you buy digital content that's delivered instantly (a pass, an unlock), you agree we deliver right away, and that means the 14-day return window closes at that moment. That's § 1837(l) of the Czech Civil Code doing its thing. Subscriptions are simpler: cancel anytime, you keep what you paid for until the period runs out.
6. Fair play
Don't use the service to do anything illegal, don't try to break it, flood it, scrape it, resell it, or sneak past the payment gate. If someone does that seriously, we can suspend their account — with a warning first, whenever that's possible.
7. If something goes wrong
We build with care, but no service is perfect. Where the law allows it, we're not on the hook for indirect damage or outages beyond our control, and our total liability is capped at what you paid us in the last 12 months. Where the law says liability can't be limited — it isn't. Consumer rights stay fully intact.
8. Your data
The short version: we collect as little as possible and sell nothing. The full, honest story is in the Privacy Policy at https://helpdash.eu/privacy — it's genuinely short.
9. When these terms change
If the service, prices or the law change, these terms follow. The current version always lives at https://helpdash.eu/terms with its number and date. Big changes to a running subscription? We tell you beforehand, and you can walk away before they kick in.
10. If we disagree
Czech law applies, Czech courts decide — but your home country's consumer protections always stand. Prefer not to go to court? The Czech Trade Inspection (ČOI) runs a free dispute service at https://adr.coi.cz, and the EU has one at https://ec.europa.eu/consumers/odr.