Terms and Conditions — HelpDash (Formal rendering)
Version 1.3.2 · Effective from 30-10-2026 This is the same agreement as the Clear version, rendered in formal register. In the event of any divergence in wording, the Clear (plain) version v1.3.2 shall prevail.
Status: APPROVED by BJS on 30-10-2026 (version 1.3.2). Written 22-09-2026 from what HelpDash actually does and stores. Not legal advice; no lawyer has reviewed this text.
HelpDash is a PROCESSOR for the personal data inside tickets: that data is governed by the Data Processing Agreement at https://helpdash.eu/dpa, not by this policy, which covers your agents' own data.
Built with AI: this product and its documents were written with the help of an AI assistant (Anthropic Claude) under human direction; no customer data is sent to an AI provider.
1. Operator
The service designated HelpDash is operated by the company We make AI work s.r.o., identification number (IČO) 29697115, with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, incorporated and registered in the Commercial Register maintained by the Regional Court in Brno under file number C 152497 (hereinafter the "Operator"). The designation "HelpDash" constitutes a commercial designation of the Operator's product; any and all contractual relationships arising hereunder are concluded exclusively with We make AI work s.r.o. Contact for service of notices: support@helpdash.eu.
2. Scope of application
These Terms and Conditions (the "Terms") govern the legal relationship between the Operator and any person using the service HelpDash accessible at helpdash.eu (the "User"). By establishing a user account, effecting a purchase, or otherwise using the service, the User expresses unconditional assent to these Terms.
3. Specification of the service — what HelpDash is
The service designated HelpDash constitutes a customer-support ticketing platform by means of which the Customer receives, administers and answers requests from its own customers. Access is effected through the Customer's account with BusinessDash (businessdash.eu). The Service provides the establishment of organisations and desks, the receipt of requests by electronic mail, application programming interface or embedded form, their conversion into sequentially numbered tickets, and their administration by the Customer's agents, including internal annotations not disclosed to the requester. Tenant isolation is enforced at the level of the database. The Service is provided free of charge; no chargeable plan is offered, and no existing desk shall be transferred to a paid basis save upon not less than thirty (30) days' prior written notice. Personal data contained in tickets is processed by the Provider exclusively as processor on behalf of the Customer pursuant to Article 28 GDPR, under the Data Processing Agreement published at https://helpdash.eu/dpa, and shall not be used for the Provider's own purposes, for profiling, or for the training of models. Subprocessors are enumerated at https://helpdash.eu/subprocessors and the Customer is notified in advance of any addition thereto.
4. Remuneration and payment terms
Prices are communicated at the point of purchase in the currency displayed. Payment services are rendered by Mollie B.V.; the Operator does not store payment card data. The Operator is not registered for value added tax. Modifications of pricing shall in no case affect periods already paid for and shall be announced by way of an amendment to these Terms pursuant to Article 9.
5. Digital content; right of withdrawal
In respect of one-off digital content delivered forthwith upon purchase, the User, by completing the purchase, grants express consent to immediate performance and acknowledges that such consent entails the extinction of the right to withdraw from the contract within fourteen days, pursuant to Section 1837(l) of Act No. 89/2012 Coll., Civil Code, and Article 16(m) of Directive 2011/83/EU. Subscriptions may be terminated by the User at any time with effect as of the expiration of the period paid for.
6. Prohibited conduct
The User shall refrain from: dissemination of unlawful content; interference with the integrity, availability or security of the service; automated extraction of data; resale of the service; and circumvention of access or payment mechanisms. In the event of material breach, the Operator is entitled to suspend the User's account, having first issued a warning where practicable.
7. Liability
The Operator renders the service with due professional care. To the maximum extent permissible under applicable law, the Operator shall not be liable for indirect or consequential damage, nor for interruptions attributable to circumstances beyond its control; the aggregate liability of the Operator is limited to the sums paid by the User for the service in the twelve months preceding the event giving rise to the claim. Statutory liability which cannot be contractually limited, including under Section 2898 of the Civil Code, remains unaffected.
8. Protection of personal data
The processing of personal data is governed by the Privacy Policy published at https://helpdash.eu/privacy, which forms an integral informational annex hereto.
9. Amendments
The Operator reserves the right to amend these Terms in the event of changes to the service, its pricing, or applicable legislation. The version currently in force, including its number and effective date, is published at https://helpdash.eu/terms. Material amendments affecting a subsisting subscription shall be notified in advance; the User is entitled to terminate prior to their entry into effect.
10. Governing law and dispute resolution
These Terms are governed by the law of the Czech Republic. The courts of the Czech Republic have jurisdiction, without prejudice to mandatory consumer-protection provisions of the state of the User's habitual residence (Article 6 of Regulation (EC) No 593/2008). Consumers are entitled to out-of-court dispute resolution before the Czech Trade Inspection Authority (https://adr.coi.cz) or via the European ODR platform (https://ec.europa.eu/consumers/odr).